AFAS IVR EDGE

Model no  :  AFAS IVR EDGE

Availability  :   In Stock

IVREdge Features
Simple to use Graphical System Design Interface Multiple telephone line support both on Analog and Digital Advanced call screening and call switching options
Can be integrated with any type of database. Playback data retrieved from the database
Text to Speech Call Transfer to other extensions
Full logging of callers' details and all the selections made during the call
Multi-Language support

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IVR Edge

The use of IVR and voice automation enables a company to improve its customer service and lower its costs. Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow customers to access information and conduct transactions virtually around the clock. InterDialog IVR automates some or all of your customer interactions to help improve the service you provide to your customers and in turn reap the advantages. Interactive Voice response System provides Automatic Flight Status Enquiries through Telephone (PSTN) and mobile phones.

Extend hours of operation with the same staff

Automate routine tasks allowing agents to concentrate on critical issues Speed your customers' access to information

Increase your call handling capacity, at a lower cost than hiring more staff Manage large and unpredictable call volumes

Offer quick and easy access to information for all your customers, regardless of their access to computer and internet technology

 

Delivery of pre-recorded message on answering machine, DTMF detection for follow-up questions

Interact with third-party applications and databases to simplify many processes such as information /data retrieval, data input, etc

 

Entertainment and Information
 
Some of the largest installed IVR platforms are used for televoting on television game shows, which can generate enormous call spikes.
Anonymous access
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. This is information that could easily be handled by a person but the IVR system is used to preserve privacy and avoid potential embarrassment of sensitive information or test results. Users are given a passcode to access their results.
Clinical trials
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. The caller will respond to questions in their preferred language and their responses will be logged into a

 

database and possibly recorded at the same time to confirm authenticity. Applications include patient randomization and drug supply management. They are also used in recordi- ing patient diaries and questionnaires.
Entertainment and Information
Some of the largest installed IVR platforms are used for televoting on television game shows, which can generate enormous call spikes.
Anonymous access
IVR systems allow callers to obtain data relatively anonymously. Hospitals and clinics have used IVR systems to allow callers to receive anonymous access to test results. This is information that could easily be handled by a person but the IVR system is used to preserve privacy and avoid potential embarrassment of sensitive information or test results. Users are given a passcode to access their results.
Clinical trials
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated. The caller will respond to questions in their preferred language and their responses will be logged into a

 

database and possibly recorded at the same time to confirm authenticity. Applications include patient randomization and drug supply management. They are also used in recordi- ing patient diaries and questionnaires.

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